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Heating Oil FAQ

Heating Oil FAQ

Heating oil doensn't need to be confusing

We're on hand to make it as easy as possible


What is heating oil?

Heating oil is an alternative fuel source to electricity and gas. It is primarily used in heating oil boilers and oil-fired range cookers. It is an extremely popular alternative source of energy for homes that are not connected to the national gas network. Nearly 2.7 million homes are not part the national gas network, and heating oil is a convenient and low-cost solution for these properties.

Heating oil is delivered by fuel tankers that are specially designed for making deliveries to homes. These tankers pump fuel into the oil storage tanks that are usually located outside a property. 


How can I pay for my heating oil?

There are various ways of paying for your oil.


Pay online with a debit or credit card.


By calling our customer care team and paying via Visa, Mastercard or Switch.


Direct Debit via our AID Smart Alert Scheme. 


How do I know which heating oil tank I need for my property?

AID Fuel Oils Group heating oil storage tank for commercial and home heatingAID Fuel Oils are on hand to help you select an appropriate heating oil storage tank for your property. 

While we offer both Single Skinned and Bunded oil storage tanks, we advice the use of a Bunded tank where possible for added protection. This bund is an external protective layer that can hold 110% of the inner tank, meaning no oil will leak in the event of damage or an overspill. While Single Skinned tanks can be used in domestic properties, they cannot be used when:

For more information on our range of heating oil storage tanks, visit our online store here or call our customer care team on 01543 506 117.


What type of heating oil do I need? 

The vast majority of home heating oil boilers are fuelled by Kerosene (also known as Burning Oil or 28 Second Burning Oil), although some properties still use Gas Oil (also known as Red Diesel or  35 Second Burning Oil). The easiest way for you to find out what fuel you use is it check old receipts or ask the previous occupiers. 

If this isn't possible, then call our customer care team on 01543 506 117 for more help.


Do you supply a premium grade heating oil? 

Yes, we offer Kerosene plus as a more efficient home heating oil fuel. Kerosene plus helps to improve oil boiler performance by producing a better burn. Over time home heating oil boilers and oil fired range cookers become clogged with carbon build up resulting in a loss of temperature, popping noises and a yellow flame. By topping up with Kerosene plus, you can benefit from:

See our Kerosene plus page for more information here.


Do you do emergency, same-day deliveries?

If you run out of heating oil please contact us as soon as possible. We will try and get a delivery out to you as soon as we can. 


Do I need to be in to receive a heating oil delivery?

No, if you let us know in advance we can deliver your heating oil whilst you are out if we have access. Any special delivery instructions should be given at the time of ordering.


I have restricted access to my property, can you still deliver to me?

Not a problem.

AID Fuel Oils have smaller 4 wheeled tankers for just such an occasion. We can use our smaller tankers and long hoses to reach properties that larger vehicles cannot so you aren't left without heating oil.



If you can't find the answer you are looking for,

call us on 01543 506 117 and we'll do our best to help.